Terms & Conditions

terms

Event Bookings

CLAN Events

  • Advance booking for each event will close several days before the event date. Please check the event page for details.
  • CLAN Gathering can take no responsibility for postal delays.
  • Cancellations received prior to 6 weeks before an event will be refunded minus a £5 administration fee (£10 administration fee for tickets paid for using installments). Cancellations received prior to 2 weeks before an event will be refunded 50% of the ticket price including an administration fee. Cancellations received less than 2 weeks before an event will not be able to be refunded.
  • PayPal fees can only be refunded for transactions processed up to 60 days prior to the date of refund. For bookings made by telephone, fees cannot be refunded.
  • All ticket substitutions incur a £5 per-person administration fee. 
  • If tickets have been received for the event, these must be returned with the substitution request.
  • For tickets paid in installments, these must be paid prior to the event for tickets to be issued.
  • It is highly recommended that holiday insurance be taken out in case of late unforeseen circumstances.
  • No pets are allowed on site except aid dogs.
  • There is often an official photographer on site at CLAN Events. Delegates may feature in these images, which will be used for promotional purposes. If you do not wish a member of your booking to be photographed, you must let us know in advance.
  • In the event of changes to the programme or speakers, we are unable to offer refunds.
  • If your booking includes F/T Students tickets, you may be asked to supply student number(s) as part of the booking confirmation process.
     

Concessions

We understand that attending events can be a big financial commitment, and we do our best to make  CLAN events as affordable as possible. However, we realise that this can be a real struggle for families, those on low incomes and those in voluntary/missionary work. Where this is the case we would encourage you to seek support and sponsorship from your church, friends and family, or alternatively, why not consider coming as a team member? Team members receive a free or discounted place. Serving on team is also an extremely rewarding experience, and a great way to meet new people and make new friends